Full Coverage: United Airlines controversies
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Late in March, United Airlines took heat for barring two teenage girls from boarding a plane because they were wearing leggings, which violated a dress code policy mandated for family and friends of employees.
On Sunday, April 9, a viral video showed a man being dragged out of his seat and off the plane after the airline said it needed ‘volunteers’ to give up their seats for employees.
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United Airlines said it will no longer call on law enforcement to remove paid and seated passengers who have not agreed to give up their places on sold-out flights, one of several moves the airline announced Wednesday to try to quell a week of consumer outrage.
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United Airlines Chief Executive Oscar Munoz went on an apology tour Wednesday, pledging to change policies and reimburse customers on a flight in which a passenger was dragged off a plane — all in an attempt by the company to put behind it a raging public relations disaster.
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Far be it from me to tell United Airlines how it should run its business.
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No, the news media did not get the wrong David Dao.
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David Dao, a Kentucky physician who touched off a national debate over airline overbooking policies Monday when he was dragged off a United Airlines flight, was still recovering in the hospital Tuesday after suffering injuries from the incident, according to a Kentucky television station that spoke to him.
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As public outrage grew and the stock took a hit over the forceful removal of a bloodied passenger, United’s top executive turned contrite, apologizing and launching a review of the company’s policies.
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Delta, American and United airlines claim the right to eject fliers for smelling bad.
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The airline and banking industries may seem to be about as different as chalk and cheese, but United Airlines and Wells Fargo have been shown to share a common bond: toxic corporate cultures that can be blamed on the men at the top, their chief executives.
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It’s hard to find examples of worse decision-making and customer treatment than United Airlines having a passenger dragged from an overbooked plane.
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Outrage over United Airlines’ violent removal of a passenger in Chicago has crossed the Pacific, extending the company’s public relations fiasco to one of its most crucial international markets.
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It all started with an overbooked passenger jet preparing to leave Chicago for Louisville, Ky.
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The adage about a picture being worth a thousand words never seemed as true as it did early Monday morning, when a video clip shot around the Internet showing a passenger being violently removed from a United Airlines plane in Chicago for refusing to be “voluntarily” bumped from the flight.
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There’s nothing like the sight of a passenger being forcibly dragged from an overbooked flight to remind people that, when it comes to customer service, many companies are thoughtless, insensitive, inconsiderate, irresponsible and just plain stupid.
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Airlines are getting better at sticking to their schedules and are losing fewer bags.
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United Airlines says customers are ‘welcome’ to wear leggings — unlike teens who used special passes
It’s the biggest leggings fiasco since the see-through Lululemon debacle of 2013.
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United Airlines has taken a heap of criticism from celebrities and other air travelers over its decision last week to bar two teenage girls from boarding a flight from Denver because they were wearing leggings.
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Airlines are even better than banks at squeezing customers with higher fees and lousier service while claiming it’s in the interest of “serving you better.”
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